Terms & Conditions

  1. Applications of Terms
  2. Quotations
  3. Price Guaranteed
  4. Payment of Balance
  5. Cancellation Fees
  6. Route / Time Variations
  7. Use of Vehicle
  8. Passenger Conduct
  9. Complaints Procedure
  10. Contract

1. Application of these Terms & Conditions

These terms & conditions apply whether a contract has been made verbally or in writing.

2. Quotations

Quotations are given on the basis of the most direct route and on information provided by you. The route used will be at our discretion unless you have requested a particular route which will be specified in our quotation. All quotations are given subject to us having a suitable vehicle at the same time you accept the quotation. Quotations are valid for 28 days unless otherwise notified.

Once you have received our official quotation, an agreed deposit is required to secure the booking. This deposit should be sent to our offices along with the details of your full requirements for the hire. On receiving your deposit, we will send you confirmation of your hire. You should check the details of the hire carefully and notify us immediately of any errors or changes. Normally written confirmation by us is the only basis for the acceptance of the hire or for subsequent alterations to its name.

Unless otherwise stated, quotations are given for coach and driver only. Other charges such as admission and parking charges are not included.

3. Price Guaranteed

The quoted cost of a coach hire is guaranteed providing that the payment schedule for the hire is adhered to and the original structure of the hire is not altered. However, we cannot guarantee the price of third party suppliers especially such suppliers outside the United Kingdom where prices fluctuate according to currency changes and levies. We will identify in our booking confirmation if we anticipate that third party suppliers will be used.

4. Payment of Balance

The balance for all hired is due not less than 7 days prior to the departure date. Any hires received within 14 days of the departure date must be paid for in full at the time of booking.

We accept payment by bank transfer, cheque, cash, credit card (payment by credit card may incur further charges) or bankers draft. Payment by cheque must be received by us with not less than 7 working days' before the date of departure to allow time for the payment to clear. We reserve the right to add interest at the rate of 2.5% per annum above the base rate from time to time of Barclays Bank PLC, after the date by which payment should have been made.

5. Cancellation Fees

Should you require to cancel your booking, you should telephone us with the cancellation and then follow this up in writing. Our cancellation charges are as shown in the table below:

CANCELLATION CHARGES
Period before departure within which written notice is received Amount of cancellation shown as percentage of the total hire cost
More than 14 days DEPOSIT ONLY
Less than 14 days but not more than 48 hours 50% OF THE TOTAL COST OF THE HIRE
Less than 48 hours 100% OF THE TOTAL COST OF THE HIRE

6. Route / Time Variations

We reserve the right to make an additional charge for any additional mileage or time incurred over and above that agreed in the hire. Any additional charges will be commensurate with the costs incurred by us.

The vehicle will depart at times agreed with you and it is your responsibilty to account for all passenfers at these times. We will not accept any responsibilty for any losses incurred by passengers who fail to follow your instructions.

The hours agreed for your coach hire booking must be observed (other than in the case of serious emergency of diversion) so that current regulations governing driver's hours and rest periods may be complied with. Under no circumstances will we allow your coach hire to exceed these regulated hours.

7. Use of Vehicle

Unless we have agreed otherwise in writing in advance, the vehicle should not be assumed to remain at any point between the outward and return journey no to remain available for your incidental use when parked at such points.

We will at the time of confirming you hire confirm the seating capacity of the vehicle to be supplied. No more than the maximum number of passengers indicated may be carried on each vehicle.

8. Passenger Conduct

In the interest of other passengers, no musical instruments, radios and/or other audio devices shall be played without the company's permission. Such permission shall be shown on the confirmation, where agreed.

It is strictly forbidden for any person to carry or consume drugs of any description except where such drugs are legally available over the counter without prescription or are prescribed by a doctor. You may be required to produce medical evidence especially when leaving or entering countries.

The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations or is abusive to any person may be removed on the driver's authority. You will be held responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hire. We will not accept liability for damage or loss to any passenger entering or leaving the coach whilst in motion.

Under no circumstances may alcoholic drinks be carried or consumed on a vehicle without our permission. It is also illegal to carry or consume alcoholic drinks on a coach proceeding to or from designated sporting events and permission cannot be given in this case. Other than on a vehicle fitted expressly for the purpose, food and drink, except for small items of confectionary (such as sweets and chocolate) may not be consumed on the vehicle without our prior agreement or with the permission of the driver.

No animals (other than guide dogs and hearing dogs notified to us in advance) may be carried on any vehicle without our prior written agreement.

No bill, poster or notice is to be displayed on any vehicle without prior written consent.

9. Complaints Procedure

We can normally agree amicably the few complaints that we receive. Should you have any reason to complain during the hire, you should firstly notify the driver or our representitive who will endeavour to rectify the problem for you. If that matter cannot be rectified to your satisfaction, details of the complaint should be made in writing within 14 days of the hire to:

Richmond Coaches, 36b Ballinderry Road, Lisburn, County Antrim, BT28 2QT

We will acknowledge all complaints within 14 days and will normally reply within 28 days.

10. Contract

The contract between us is defined by these booking terms and conditions and our written confirmation following receipt of your deposit. This contract is governed by the laws of England and Wales, the Courts of which have exclusive jurisdiction in relation to this contract.

Contact Address

Richmond Coaches
39b Ballinderry Road
Lisburn, Co. Antrim
BT28 2QT
Phone: 028 9262 2888
Fax: 028 9262 2777
Email: info@richmondcoaches.com

About Richmond

Richmond Coaches Ltd is one of the leading private coach hire and tour operator specialists in Ireland. Based outside Belfast City, we are licensed for travel throughout Ireland, UK and Europe.